Terms & Conditions

TYPES OF DATA PROCESSED

Navigation data The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

This is information that is not collected to be associated with identified data subjects, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment.

This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site only at the request of the supervisory bodies in charge.

Data provided voluntarily by the user

The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message.

COOKIES

No personal data of users is acquired by the site in this regard. Cookies are not used to transmit information of a personal nature, nor are so-called c.d. persistent cookies of any kind, or systems for tracking users. The use of the so-called session cookies (which are not stored permanently on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow safe browsing and efficient site. I c.d. Session cookies used on this site avoid the use of other IT techniques that are potentially prejudicial to the confidentiality of user browsing and do not allow the acquisition of the user’s personal identification data.

OPTIONAL PROVISION OF DATA

Apart from that specified for navigation data, the user is free to provide personal data contained in the application forms to Borgoverde S.A. s.s. or otherwise indicated in contacts to request the sending of informative material or other communications. Failure to provide them may make it impossible to obtain what is requested.

PART RESERVED FOR MINORS

No person under the age of 18, without the prior consent of their parents or guardians, will be able to send information to this website, nor will they be able to make purchases or complete legal acts on this site without the aforementioned consent, unless this is not allowed by the regulations in force.

METHOD OF TREATMENT

Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

RIGHTS OF THE INTERESTED PARTIES

The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence of such data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification (Article 7 of Legislative Decree No. 196/2003). According to the same article, one has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Anyone who should have doubts regarding compliance with the privacy policy adopted by Borgoverde S.A. s.s., its application, the accuracy of your personal data or the use of the information collected, you can contact us by e-mail at info@borgoverde.com
 

Shipping

Shipments are insured and delivery usually takes 1-3 working days in Italy and 3-6 working days in Europe.

Payments

All purchases made on the wine shop are absolutely safe and 100% guaranteed. You can choose between the following payment methods:

CREDIT CARD

If you decide to pay online by credit card, you have no commissions and risk absolutely nothing.
In fact, the credit card data are encrypted during transmission and are managed directly by the payment platform we rely on: we do not even see them pass and they are not stored anywhere.

PAYPAL

If you decide to pay via PayPal, after confirming the order, you will be redirected to the Paypal site where you can make the transaction even if you are not a registered user.

Damaged products

If you happen to receive obviously damaged packages, collect only the intact ones and send the damaged ones back to the sender: we will take care of returning the damaged packages, replacing them and sending the new ones back to you. In the event that damaged products are out of stock, we will contact you to offer you replacement products or alternatively we will refund you the amount you paid.

Right of withdrawal

Purchases through Borgoverde S.A. s.s. are subject to the discipline of Legislative Decree 206 of 2005, which guarantees you the right of withdrawal.

The exercise of this right is regulated as follows:

The returned products must be intact, preferably in the original packaging: for damaged or altered products it will not be possible to exercise the right of withdrawal.

This right is reserved for natural persons: resellers are therefore excluded.

To exercise this right, you will need to:

Send us an email within 14 days from the date of receipt of the goods, indicating:
invoice number
order number
order’s date
the product or products for which you intend to exercise the right of withdrawal, indicating the article code
your bank details (IBAN code), which we will use for the refund

wait for our return authorization e-mail
within 15 days of receiving our return authorization email, send, at your expense, the products subject to withdrawal to the following address:

Borgoverde S.A. s.s.

Via Postumia Ovest 12,
31048 San Biagio di Callalta TV
+39 0422 895222

Fax +39 0422 894840
info@borgoverde.com

We will refund the products subject to the right of withdrawal within 14 working days of receipt of the goods. This refund does not include shipping costs, in accordance with Article 5 of Legislative Decree no. 185 of 22/05/1999.

In general, although not expressly written, the legal provisions on distance contracts apply. Any dispute is subject to Italian jurisdiction.